Customer Support / Help

Contained on this page are answers to some common questions regarding our web hosting services. If you do not find the answer to your question here please use our Contact Us page to send us an email. Question: How do I upload pages to my web site? Answer: You can upload pages to your web site using a FTP (File Transfer Protocol) client. We recommend FileZilla (Free). Connect your FTP client to ftp.yourdomain.com and login using your admin username and password. Question: How do I access my Email account using POP3 (Outlook Express etc.)? Answer: Set your email clients SMTP and POP3 servers to mailhost.asciisoftware.com and use the full email address as the username, along with correct password. You must also enable Authentication. More information is available here. Question: I want to access my email from the Web, do you offer this service? Answer: Yes! As well as the option to obtain your mail using POP3 we provide a web-based system that allows you to access your mail from anywhere in the world using a web browser. For more information on using our email service and to log on to your email using your web browser click here. Question: I would like to move my hosting to Webmaster-Pro, will I be able to transfer my current site to your hosting service? Answer: Yes! As part of the web hosting service we will copy your web site from your current web host and upload it to your new hosting directory on our network when we set up your account. We can also upload a copy of your website from CDRom. Please Contact Us for more information. Question: I am signed up to your Bronze Service and would like to add Database support, what do I need to do? Answer: You will need to upgrade to our Silver or Gold Service which allows you to host MySQL or Access databases. Question: I have deleted all the files and folders in my web hosting directory and found I have lost my local copy, do you keep backups of the web sites and if so, can you reinstate my site? Answer: We back up all web sites on a weekly or monthly basis (depending on service) and can restore the last backup of your web site however this is a complimentary service and we make no garuntees as to when backups may occur or the validity of such backups, and in no way replaces the need for you to make regular secure backups of your data! Question: How many email addresses can I have? Answer: On the Bronze Service you are allowed up to 5 named email addresses, on the Silver Service you are allowed up to 10 named email addresses with 20 available on our Gold Service. Question: I need more email addresses, how do I get more? Answer: In the first instance you will need to contact our sales team and advise them on how many email addresses you require, for every additional 10 email addresses the cost is 20 UKP per year. Question: What databases can I use? Answer: With our Silver and Gold Services you can use Access and MySQL databases. Question: What type of customer support do you offer? Answer: Our Contact Us page delivers your request directly to our support team who will respond within 24 hours of the initial request though normally this is less than 8 hours. Question: Do you offer other services other than web hosting? Answer: We provide a number of services which include web hosting, domain name registration, chat room solutions, web site design and scripts or software solutions written to a customers specification. Question: What if I cannot find the answer to my question here? Answer: Contact our friendly support team using the form on our Contact Us page for the fastest response.